FAQs

Frequently Asked Questions

Orders & Payments

Can I cancel or modify my order?
Orders can be cancelled or modified before they are dispatched. Once shipped, changes are no longer possible.

What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) on eligible orders.

Shipping & Delivery

How long does delivery take?
Orders are typically delivered within 5–7 business days, depending on your location.

How can I track my order?
Once your order is shipped, you can track it through our Track Order page.

Returns & Exchanges

Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 7 days of delivery, subject to our policy guidelines.

Is there any return charge?
A nominal ₹100 reverse shipping fee may apply, except in cases of damaged or incorrect products.

Refunds

When will I receive my refund?
Refunds are initiated within 24–48 hours after successful verification and may take 5–7 business days to reflect.

How are COD refunds processed?
Refunds for COD orders are processed via UPI or bank transfer after receiving valid details.

Products

Are your products good quality?

Yes, all products are carefully selected to ensure a balance of style, durability, and finishing.

Will the product look exactly like the images?

We aim for accurate representation, but slight variations may occur due to lighting or screen differences.

Support

How can I contact Vella Luxe?
You can reach us through our Contact page or via email for any queries.

Do you provide support on Instagram or social media?
For order-related queries, we recommend contacting us via email or our Contact page.